Website and Online Store Legal Information

This section contains the Elmhurst Art Museum's online policy information, including Privacy Policy, Return Policy, Security Policy, and Terms / Conditions.

Privacy Policy

We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Return Policy

ALL PURCHASES ARE FINAL, NON-CANCELABLE AND NON-REFUNDABLE.

Security Policy

We collect no personal information about you unless you choose to provide that information to us. We do not give, share, sell, or transfer any personal information to a third party.

For security purposes and to make sure our website remains available to all users, we use special software programs for monitoring network traffic to identify unauthorized attempts to upload or change information, or otherwise to cause damage to our site. These programs collect no information that would directly identify individuals, but they do collect information that could help us identify someone attempting to tamper with this website.

If you use our website, you should understand that all activities may be monitored and recorded. Anyone using this system expressly consents to such monitoring.

Terms/Conditions

Any prices, quotations and descriptions made or referred to on this Site are subject to availability, do not constitute an offer and may be withdrawn or revised at any time prior to our express acceptance of your order.

We make every effort to ensure that items appearing on the site are available, we cannot guarantee that all items are in stock or immediately available when you submit your order. We may reject your order (without liability) if we are unable to process or fulfil it. If this is the case, we will refund any prior payment that you have made for that item.

An order submitted by you constitutes an offer by you to us to purchase Products or Services on these Conditions and is subject to our subsequent acceptance.

Contact Us

For additional information, contact us.

Education Center Registration Policies

The Elmhurst Art Museum is committed to providing high quality art instruction. We encourage all students to communicate with Museum staff promptly if programming is not meeting expectations. To provide adequate time for supply purchase and class preparation we encourage all students to register in advance of the start date of a class.

Please take a moment to review the following EAM Education Center Policies.

Pro-rating of Classes:  Students are encourages to register for classes in advance of the start date. Pro-rating is available only if the student learns about the class, and wants to register for the class up to one-week after the start date. 

Refunds:  The Elmhurst Art Museum reserves the right to cancel any class in advance if the class registration does not meet the required minimum number of students. Students will be notified if the course they registered for is cancelled and a full refund will be offered.

Refunds will be granted only if the student drops the class prior to the second scheduled class. The refund will be made for the tuition of all the classes except the first.

Not attending a class does NOT constitute an official withdrawal from a class or cancellation of tuition or fees.

The Elmhurst Art Museum reserves the right to charge any processing fees and adjusted tuition payments to the credit card numbers given to the Museum by the student. The Elmhurst Art Museum also reserves the right to return tuition payments by check even if the student paid through a different method.

Make-up Classes: Elmhurst Art Museum follows the Elmhurst Park District regarding weather related cancellations. In the event that a class is cancelled due to a holiday, teacher absence, or weather; that class will be made up at the same day and time during the week immediately following the end of the session.

Should the number of make-up classes exceed the number of dates permitted by the Elmhurst Art Museum then a voucher equivalent to the tuition of the missed class will be issued.
Individual student absences cannot be made up and tuition cannot be refunded.

Exceptions to this policy must be requested in writing and submitted to the Director of Education and Outreach for approval.